SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Designerstorm (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://designerstorm.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks exactly like the picture!
Never thought I can buy such a sheap online. Totally grateful!
Really pretty! The material is good enough for the price. Really well made, I loved it!
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
super ! not that expensive but the quality really good!
bought by a friend's reccommendation, it's just like i expected!
Resonably priced goods like this one are my soft spot. Happy with the purchase like never before
I loooove it!! It has some small problems but it's still perfectly fine! Thank you so much for such great !!
Nice stuff! Recommend this
Super fast delivery! Product is excellent, quality very good. Recommend this store!!!
I acquired the purchase in a week and I couldn't be more delighted! It happened definitely well made. I had never spotted something like this until that day. I'm so fortunate I ordered it though, because it is marvelous! Now this is believably my favorite thing and premium surprise that I have had from ordering in webstores. If I could rate this item better than 5 stars, I would. I'm assured I'll continue to enjoy it.
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
came in great condition and as picture, the shipping time was ok arrived as promised
Thank you for great and fast shipping! `ll order again from this store!
Very satisfied the quality and design. It takes only 2 weeks to arrive. Thank you!!
Given that this is a really low cost Ceramic Dinner Plates, i'm truly astonished with the purchase. The store is great!
Everything is fine, advise this to everybody
the quality is very good! very impressed!
Very beautiful! Arrived well packed and protected. Thanks!